Refund policy

Return & Refund Policy

Last Updated: October 3, 2026

Thank you for shopping with SALUPP. We want you to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, please review the return, exchange, and refund terms below.

1. Return Eligibility

You may request a return within 7 days of receiving your order, subject to the conditions mentioned in this policy.

To be eligible for a return:

  • The product must be unused and unworn.

  • The product must be in its original condition.

  • Original tags, labels, packaging, and accessories must be intact.

  • The product must not be damaged, washed, altered, stained, or otherwise used.

  • Proof of purchase/order details must be provided.

  • Products returned without prior approval may not be accepted.

2. Non-Returnable Products

Certain products may not be eligible for return or exchange for hygiene or other reasons.

These may include:

  • Products marked as non-returnable on the product page.

  • Used, washed, damaged, altered, or stained products.

  • Products without original tags or packaging.

  • Items damaged after delivery due to customer handling.

  • Clearance or specially marked final-sale products, where applicable.

3. Damaged or Incorrect Product

Please check your order immediately after delivery.

If you receive:

  • A damaged product

  • A defective product

  • A wrong product

  • A missing item

please contact us as soon as possible, preferably within 48 hours of delivery.

For verification, we may request clear photographs or videos showing the product, packaging, shipping label, and the issue.

After reviewing the request, we may provide a replacement, exchange, refund, or another appropriate resolution depending on the circumstances and product availability.

4. How to Request a Return

To request a return, contact us through:

Email: contactsalupponlinestore@gmail.com
WhatsApp: +91 73568 24213
Instagram: @official_salupp__store

Please include:

  • Order number

  • Name used for the order

  • Phone number

  • Product name

  • Reason for return

  • Photos/videos, if applicable

Our team will review your request and provide the next steps.

5. Return Shipping

For returns due to change of mind, incorrect size selection, or other customer-related reasons, return shipping charges may be the customer's responsibility.

For products that are damaged, defective, or incorrectly shipped by us, SALUPP may arrange or cover the applicable return shipping, subject to verification.

6. Exchanges

If you would like to exchange an eligible product, please contact us within the applicable return period.

Exchanges are subject to:

  • Product availability

  • Product condition

  • Original tags and packaging being intact

  • Approval by our customer-support team

If the requested replacement is unavailable, we may offer another suitable resolution.

7. Refunds

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the applicable refund amount will be processed to the original payment method or through another suitable method communicated by our team.

Refund processing and bank/payment-provider settlement times may vary.

8. Shipping Charges

Original shipping charges, if separately charged, may not be refundable unless the return is due to an error, defect, damage, or other issue attributable to SALUPP.

Any applicable deductions will be communicated before processing the refund.

9. Cancellation

Order cancellation may be possible if the order has not yet been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Please contact us as soon as possible if you wish to cancel an order.

10. Refund Delays

If your refund has been approved but you have not received it, first check your bank account or payment account.

If the refund is still not visible after the applicable processing period, please contact us at:

Email: contactsalupponlinestore@gmail.com
WhatsApp: +91 73568 24213

We will assist you in checking the status of the refund.

11. Order Delivery Issues

Customers are requested to provide a correct and complete delivery address and contact number while placing an order.

If an order is returned to us because of an incorrect address, incomplete address, refusal to accept delivery, or repeated unsuccessful delivery attempts, additional shipping or re-delivery charges may apply.

12. Product Condition on Return

Returned products must reach us in the same condition in which they were delivered.

We reserve the right to reject a return if the product shows signs of:

  • Use

  • Washing

  • Damage

  • Alteration

  • Staining

  • Missing tags

  • Missing accessories

  • Missing or damaged original packaging

13. Policy Changes

SALUPP reserves the right to update or modify this Return & Refund Policy when necessary.

Any changes will be published on this page with an updated revision date.

14. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

SALUPP Online Store

Email: contactsalupponlinestore@gmail.com
WhatsApp: +91 73568 24213
Instagram: @official_salupp__store
Website: salupp.in

We are happy to assist you with your order and return-related queries.