Shipping Policy

Last Updated: October 3, 2026

Thank you for choosing SALUPP. This Shipping Policy explains how we process, dispatch, and deliver orders placed through salupp.in.

By placing an order with SALUPP, you acknowledge and agree to the terms outlined below.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team will begin processing it.

Orders are generally processed within 1–3 business days.

Orders placed on weekends or public holidays may be processed on the next available business day.

Processing times may occasionally be longer during:

• Sales and promotional periods

• New product launches

• Holidays

• High order volumes

• Unexpected operational circumstances

We will make reasonable efforts to process orders as quickly as possible.

2. Shipping & Delivery Time

After your order has been dispatched, the estimated delivery time may vary depending on your location and the courier service.

Typical delivery times are:

• Kerala: approximately 2–5 business days

• Other parts of India: approximately 3–7 business days

• Remote or difficult-to-reach locations: delivery may take additional time

These are estimated timelines and are not guaranteed delivery dates.

Unexpected delays may occur due to weather, public holidays, courier operations, transportation issues, incorrect addresses, or other circumstances beyond our reasonable control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

From time to time, SALUPP may offer free-shipping promotions or other delivery offers.

Shipping charges may vary depending on the order value, delivery location, promotional offers, or other applicable factors.

4. Order Tracking

Once your order has been dispatched, we may provide tracking information through the contact details associated with your order.

You can use the tracking information provided by the applicable courier to monitor your shipment.

Tracking updates may take some time to appear after dispatch.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check:

• Name

• House/building number

• Street/locality

• City/town

• District

• State

• PIN code

• Contact number

SALUPP is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete address information provided by the customer.

6. Failed Delivery Attempts

Our delivery partners may make multiple delivery attempts depending on their procedures.

If a delivery cannot be completed because of:

• Incorrect address

• Incorrect phone number

• Customer unavailable

• Customer refusal

• Failure to respond to the courier

• Other customer-related reasons

the parcel may be returned to us.

If you require the order to be shipped again, additional shipping charges may apply.

7. Delayed Orders

Although we work with our delivery partners to ensure timely delivery, some delays may occur.

Possible causes include:

• Severe weather

• Natural events

• Public holidays

• Courier delays

• Transportation disruptions

• High-volume periods

• Address-related issues

• Government restrictions

• Other circumstances beyond our reasonable control

If your order appears to be significantly delayed, please contact our customer-support team with your order number.

8. Damaged Packages

If you receive a package that appears visibly damaged, please take photographs or video of the package before opening it, where reasonably possible.

If the product inside is damaged, contact us as soon as possible with:

• Order number

• Photos/videos of the package

• Photos/videos of the damaged product

• Shipping label

• Description of the issue

We will review the claim and provide an appropriate resolution in accordance with our Return & Refund Policy.

9. Wrong or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

Please provide your order number and photographs/videos of the received package and products where requested.

After verification, we may arrange a replacement, exchange, refund, or another appropriate resolution.

10. International Shipping

Unless specifically stated on the website, SALUPP currently focuses on deliveries within India.

If international shipping becomes available, applicable shipping charges, customs duties, taxes, and other charges may be the responsibility of the customer unless otherwise stated.

11. Cash on Delivery

If Cash on Delivery (COD) is available for your location, additional terms or charges may apply.

COD availability may depend on the delivery location, order value, product, courier service, or other factors.

SALUPP reserves the right to restrict COD availability where necessary.

12. Order Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

If you no longer require a dispatched order, you may need to follow the applicable return procedure after delivery.

Please refer to our Return & Refund Policy for more information.

13. Contact Us

If you have questions about shipping or the status of your order, please contact us:

SALUPP Online Store

Website: salupp.in
Email: contactsalupponlinestore@gmail.com
WhatsApp: +91 73568 24213
Instagram: @official_salupp__store

Please include your order number when contacting us about an existing order so that we can assist you more quickly.

14. Changes to This Shipping Policy

SALUPP reserves the right to update or modify this Shipping Policy when necessary.

Any changes will be published on this page with an updated Last Updated date.